About the Role
Perform comprehensive research of customer details on Oracle internal applications like OM, IB, OKS, CBMS, LIT, GMA, and Q.
Develop and maintain a well-rounded knowledge of Oracle�s Policies, systems and migration-related tools
Apply current business practice policies in determining license migration path and license migration fees calculation
Validate payment of license and support invoices for migrating licenses
Collaborate with License Sales teams, Support and contracts team to streamline the quote to order cycle
Provide interpretation of migration results to internal customers
Provide advisory role to sales for license migration - identify potential issues, desired outcomes, and suggest solutions/alternative approaches
Serve as primary point of contact for all process related inquiries
Manage Q workflow to allocate resources based on their skills
Assist in decision making by reporting volumes & trending to the management as applicable
Responsible for getting certified on core process periodically
Requirements
Key Skills
Strong communication skills [Verbal and Written] - Skill to interact with diverse partners and departments across cultures, internationally
Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions
Strong analytical skills � Skill to perform calculations and evaluate support
Ability to consistently meet deadlines, manage priorities and achieve goals
Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
Innovation � Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement
Cross skilling on lateral LOBs
Good interpersonal & Presentation skills
Reasonable business communication skills which assists in partnering with other internal groups and management
Models positive values & inclusive behavior
Key Competency
Change Agility
Shows willingness to adjust to changing work environments
Communicating for Impact
Articulates clear and concise messages in a logical and descriptive manner
Ensures that proposals or arguments are supported by strong logic and a compelling reason, addressing all relevant factors
Collaboration
Collaborates cross-functionally to deliver on shared objectives
Demonstrates value as a teammate both within and across teams
Performance drive and Execution
Does what it takes to get the job done and takes personal accountability for own performance
Demonstrates attention to detail in all aspects of work
Acts with speed and confidence to deliver quality work in a timely manner
Mastering Complexity
Assimilates and evaluates new data and facts quickly to support effective decision-making in a timely manner
Gathers appropriate data and diagnoses root cause of issues
Competitive Edge
Demonstrates understanding of unique internal and/or external customer needs and how to meet them Implements improvements in efficiency, effectiveness, and productivity Values and explores ideas and suggestions.
About the Company
Oracle