About the Role
Under over-all direction of area manager, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers
Confer with customer by telephone in attempt to determine reason for overdue payment; reviewing terms of sales, service, or credit contract with customer.
Research payment issues involving disputed deliveries, returns and credits, which have, or may result in delinquent balances.
Resolve issues quickly to prevent further aging of delinquent balances.
Process credit memos against items returned.
Issue collection letters to client that did not comply with the terms of contract
Work with manager to identify accounts, which may present a business credit risk, require credit hold, or outside collection.
Record information about financial status of customer and documents status of collection efforts.
Keep sales representatives aware of account status and problems.
Answer incoming calls, provides invoices to customers, sorts and files correspondence.
Requirements
Basic Qualifications:
Bachelor degree in business or related field
Minimum of one year of experience as a credit/collection specialist; or any equivalent
Combination of acceptable training, education, and experience
Must possess effective written and verbal communications skills.
Should be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position.
Basic accounting skills required.
Fluent in English, both written and spoken
Customer oriented
Strong work Ethic
Preferred Qualifications:
Associate�s Degree or technical or equivalent preferred.
About the Company
NCR