About the Role
Order Fulfillment: Responsible for the sourcing and shipping of NCR Spare parts inventory on Premium Freight shipment orders for the Europe region. To ensure incoming part requests submitted by the FSC (Field Service Contact Centre) are accepted, parts sourced and delivered in a timely manner or within expected delivery targets.
Stock returns: To ensure the return of Good and Defective stock to NCR Central Parts Depot. Arrange for Return parts collections from Customer Site locations and manage the completion of these jobs with regular follow-up with the logistics service provider.
Email / Phone Co-ordination between the Field operations team and Supplier (Courier/Transportations team) on any Logistics Delivery and Fulfillment exceptions/failures. Responding to email choirs/requests on Parts delivery, exceptions/failures, and escalations.
Data Reporting: Analyze daily Premium Freight spend and order Data for Trends. Sending out accurate Parts ordering volume and spending data reports to management and agreed Stakeholders on a Daily/Weekly and Monthly basis.
Logging Logistics Shipment failures on the Escalation Portal to review with management.
To produce and update accurately, Daily Courier Failure Reports and escalate to relevant Management.
Following the above exceptions/failures by the supplier team, coming up with contingencies to fulfil failed orders within set cost and time guidelines.
Requirements
Required qualifications:
Graduate from an accredited university.
Proficient in English Speaking and Writing
Requires extensive knowledge of general business methods and practices with an emphasis on materials and logistics management.
Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.
Demonstrates a sense of urgency for customers.
Preferred qualifications and working conditions:
Contact Centre, BPO experience,
with Rotating shifts including Night shifts for 24/7 x 365 operations.
Business Accounting Knowledge most preferred.
About the Company
NCR