About the Role
Generate invoices and credit notes to the customers along with distributing to the customers promptly � Perform calculations on the billing as per agreed instructions with the client � Coordinate with different BU for billing-related queries and questions � Review and respond to customer queries and communicate with customers for further queries � Train new joiners and work closely with Leads in the process � Help track the process updates and support SMEs in updating SOPs on regular intervals � Raise accurate and on-time queries and take necessary actions on resolutions received � Achieve 100% accuracy & productivity for activities in scope. � Perform quality checks for the team members � Must possess good communication skills both e-mail and oral � Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items. � Generate lean ideas and provide inputs to process leads for improvement opportunities. � Generate lean ideas and process improvements and deliver improved process controls, productivity, and accuracy.
Requirements
Qualifications:
Minimum 3-5 years of AR Billing experience in Finance & Accounting function
BPO experience will be an added advantage but not mandatory.
Minimum Bachelor�s degree in Finance Accounting or related field.
Good knowledge of the AR Billing process. System & applications.
Experience working SAP Hanna 4 would be preferred and an added advantage.
Sound knowledge of MS Excel & word.
Having advanced Excel knowledge would be an added advantage.
Communication & Interpersonal skills
Ability to interact with customers for daily operational activities with client SME
Excellent communication skills both oral and written as needed to interact with customers/internal stakeholders via calls and e-mails.
Closely work with team lead to drive process/organizational initiative
Must be able to communicate both orally and in writing with AR Billing SMEs
About the Company
Accenture